Principal Ron Swidler’s insights were mentioned in a recent Travel Weekly article titled “Robots, immigrants and full employment,” which covers some of the major topics discussed during America’s Lodging Investment Summit in January.
Within the piece, Senior Editor Danny King writes, “…Ron Swidler, Principal at hospitality design firm The Gettys Group Companies, said that a growing number of hotel operators are designing lobbies to eliminate the traditional front desk as a way to force a more intimate interaction between guest and staff, and they are tweaking their hiring model as a result.”
Read the full article here.