In this entry-level opportunity, you’ll be responsible for providing first-level support to end-users on a variety of issues under the guidance of the IT Staff. This will involve responding to service requests via telephone, email, and chat, and then identifying, researching, and resolving technical problems with operating systems, software applications, and hardware. This is a paid internship program and could potentially lead to full-time employment with benefits.
The duties of the Help Desk Intern include, but are not limited to, the following:
• Provide local and remote technical support to end-users across multiple offices, utilizing our Help Desk ticketing system
• Deploy, configure, and troubleshoot computers and peripherals (computers, monitors, printers, etc.)
• Install and update software applications on PCs and laptops
• Upgrade hardware components on PCs and laptops as needed
• Create and maintain detailed documentation (instruction guides, policies, procedures, etc.)
• Manage document library and inventory of IT assets
• Support IT staff in various tasks and projects
Education
• 2-year degree in Information Technology, Computer Science, or equivalent experience
Physical Requirements
• Ability to lift and carry up to 50 lbs.
Required Skills
• 1 – 2 years of experience with Microsoft Windows 10/11
• 1 – 2 years of experience with Microsoft Office 365 applications (Outlook, Word, Excel, Teams)
• 1 – 2 years of experience with setting up, configuring, and troubleshooting PC and laptop hardware
• Basic knowledge of Windows networking and Active Directory
• Troubleshooting experience with printer/copier hardware
• Familiarity with conference room technology (projectors, AV systems, video conferencing)
• Basic understanding of internet applications (browsers, HTML) and internet protocols
• Excellent written and oral communication skills
• Reliable, enthusiastic individual with strong customer service skills
• Professional appearance and behavior, including punctuality
Desired/Beneficial Skills
• Knowledge of cloud services (e.g., Azure, AWS) is beneficial
• Familiarity with cybersecurity principles and practices is advantageous
• Apple macOS experience is a plus